L1/ L1.5 Support
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L1/ L1.5 Support

Full-Time Position

Your responsibilities:

  • Level 1 support - receive incidents from multiple communication channels (ITSM tools, phone calls).
  • Level 1.5 support - monitor various dashboards of the platform, validate issues using specific tools and raise incidents in the IBM ITSM.
  • Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally.
  • Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night).
  • Catch and dispatch incidents - initial filter for the quality of incidents received (mandatory fields are properly filled in).

To fit this post, we look after:

  • Availability to work in shifts, as part of the SPOC team.
  • German language is mandatory (C1-C2 level).
  • English language at conversational level.
  • Minimal previous experience working with processes and ticketing tools.

Benefits

Social Security

Friendly environment
Friendly schedule
Flexible work location

Learning

Access to our professional development tools and programs
Training certification reimbursement
Recognition and objective performance appraisals for personalized career paths

Perks and bonuses

Bookster
Medical benefits
Referral bonus
A free week-long accommodation annually at our corporate apartment in Valencia, Spain
400 RON reimbursement for eyeglasses expenses

Special Events

Team events
Holiday packages
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Razvan Porancea

Chief Operations Officer

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