IT Application Manager
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IT Application Manager

Full-Time Position

Your responsibilities:

  • Provide prompt and efficient technical help, including troubleshooting, diagnosing, and fixing software-related issues.
  • Using the ServiceNow ITSM solution, log, track, and manage support requests to make sure incidents are resolved within predetermined service level agreements (SLAs).
  • To guarantee the dependability, security, and functionality of supported apps, carry out regular maintenance operations, updates, and patches.
  • To safeguard confidential information and stop illegal access, implement, and maintain application security measures while adhering to industry standards and best practices.
  • Assure smooth integration and functionality for cloud-based apps and services, such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) offerings.
  • Take part in the planning process for disaster recovery, which includes creating backup plans, recovery protocols, and business continuity strategies.
  • Help with the regular catastrophe recovery tests to assess the efficiency of recovery methods and pinpoint areas in need of development.
  • Maintain connections with outside suppliers or service providers.
  • By accurately recording and keeping track of hardware and software configurations, you can support the configuration management process and guarantee uniformity and adherence to organizational standards.
  • Work together with stakeholders to apply configuration updates and modifications as necessary.
  • Create and manage Power BI dashboards and reports that offer insights into user behaviour, performance metrics, and application usage, facilitating data-driven decision-making.
  • To help end users and other support analysts, create, and maintain thorough documentation, including as user manuals, knowledge bases, and troubleshooting guides.
  • Work together to escalate complicated issues and coordinate resolutions with cross-functional teams made up of developers, business analysts, testers, and project managers.
  • Offer user education and training programs to assist end users in comprehending and making better use of supported apps.
  • Verify and test program upgrades, enhancements, and modifications to make sure they adhere to quality standards and don't affect already-existing functionality.
  • Verify and test program upgrades, enhancements, and modifications to make sure they adhere to quality standards and don't affect already-existing functionality.

To fit this post, we look after:

  • Proven experience in technical support or helpdesk roles, with a focus on application support.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex technical issues and propose effective solutions.
  • Experience with IT service management (ITSM) tools and incident management processes.
  • Proficiency in operating systems (Windows 10/11), database management systems (Microsoft SQL Server) and common business applications (Microsoft 365).
  • Strong understanding of cloud computing concepts and experience supporting cloud-based applications and services inc. IaaS, PaaS, and SaaS.
  • Experience with application security principles and practices, including data encryption, access controls, and vulnerability management.
  • Proficiency in Power BI reporting tools, with the ability to develop and maintain reports and dashboards to visualize application data.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Strong attention to detail and a commitment to delivering high-quality support services.
  • Certifications such as ITIL Foundation, Microsoft Azure- Associate, CompTIA A+


Social Security

Friendly environment
Friendly schedule
Flexible work location


Access to our professional development tools and programs
Training certification reimbursement
Recognition and objective performance appraisals for personalized career paths

Perks and bonuses

Medical benefits
Referral bonus
A free week-long accommodation annually at our corporate apartment in Valencia, Spain
400 RON reimbursement for eyeglasses expenses

Special Events

Team events
Holiday packages
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Razvan Porancea

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