2nd Level Support Specialist
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2nd Level Support Specialist

No longer available

Your responsibilities:

  • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
  • Application specific scripts on dedicated server platforms
  • SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
  • Interfaces (e.g. log files, scripts, file transfers etc.)
  • Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
  • Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
  • Provide support in all deployment and administration related activities.
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications.
  • Provide basics tasks of 3rd level support including debugging, test cases.
  • Responsible for incident, problem, change, release, configuration management, technical support.

To fit this post, we look after:

  • Work experience with ITIL Processes (Incident, Problem, Change and Request Management).
  • Work experience with troubleshooting Java EE based Applications.
  • Oracle PL/SQL analysis - Oracle-SQL, MS SQL 2008.
  • Foundation Knowledge of AWS Cloud.
  • Experience in a similar position.
  • Basic database understanding (how it works, query interpretation, query writing).
  • Ability to interpret/analyze application logs in order to troubleshoot errors.
  • Problem solver, customer oriented.
  • Ability to analyze, synthesize and make decisions under SLAs.
  • Strong communication skills.
  • Teamwork skills.
  • Negotiation skills, diplomatic.
  • German: fluent.

Benefits

Social Security

Friendly environment
Friendly schedule
Flexible work location

Learning

Access to our professional development tools and programs
Training certification reimbursement
Recognition and objective performance appraisals for personalized career paths

Perks and bonuses

Bookster
Medical benefits
Referral bonus
A free week-long accommodation annually at our corporate apartment in Valencia, Spain
400 RON reimbursement for eyeglasses expenses

Special Events

Team events
Holiday packages
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Razvan Porancea

Chief Operations Officer

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