2nd Level Support Specialist
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2nd Level Support Specialist

No longer available

Your responsibilities:

  • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
  • Application specific scripts on dedicated server platforms
  • SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
  • Interfaces (e.g. log files, scripts, file transfers etc.)
  • Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
  • Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
  • Provide support in all deployment and administration related activities.
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications.
  • Provide basics tasks of 3rd level support including debugging, test cases.
  • Responsible for incident, problem, change, release, configuration management, technical support.

To fit this post, we look after:

  • Unix/Linux - know how - required to develop scripts to automatise error findings and trigger correction processes
  • Nice to have good oracle know how - to understand the DB parameters that are set at the moment and come with suggestions to improve
  • Document / content mgmt systems
  • Streamserve tool experience ideally
  • High scripting know how
  • German language skills – C1

Benefits

Social Security

Friendly environment
Friendly schedule
Flexible work location

Learning

Access to our professional development tools and programs
Training certification reimbursement
Recognition and objective performance appraisals for personalized career paths

Perks and bonuses

Bookster
Medical benefits
Referral bonus

Special Events

Team events
Holiday packages
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Razvan Porancea

Chief Business Development Officer

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